Who we are

These Terms of Service (“Terms”) govern your use of the website at s51agency.com (the “Site”) and the strategy, brand design, content, AI search, and marketing services (the “Services”) provided by Stone51k Labs Private Limited, operating as “S51 Agency” (“S51,” “we,” “us”). By accessing the Site or engaging our Services, you agree to these Terms.

Services and engagements

Services are provided either as a defined-scope Project Sprint or as an ongoing Growth Accelerator engagement billed via credits, as described on our Pricing page. The specific scope, deliverables, timeline, and fees for any engagement will be set out in a separate proposal, statement of work, or order form (“Order”), which forms part of these Terms once accepted by both parties. If the service names or models on our Pricing page change, the Order controls for your engagement.

Fees and payment

Fees are as stated in the applicable Order. Unless otherwise agreed in writing, Project Sprint fees are payable as a non-refundable deposit on acceptance of the Order, with the balance due on delivery. Growth Accelerator subscription fees are billed monthly in advance. Late payments may result in suspension of Services. All fees are exclusive of applicable taxes unless stated otherwise.

Client responsibilities

You agree to provide timely feedback, access to relevant materials, personnel, and systems, and accurate information reasonably required for us to perform the Services. Delays caused by you may extend delivery timelines and do not entitle you to a refund or fee reduction.

Intellectual property

1. Pre-existing materials

   Each party retains ownership of materials it owned before the engagement.

   
   

2. Deliverables

   Upon full payment, we assign to you ownership of the final deliverables created specifically for you under an Order, excluding our proprietary frameworks, templates, tools, and methodologies, which we retain and license to you on a non-exclusive basis for use in connection with the deliverables.

   
   

3. Portfolio rights

   We may reference the engagement and display non-confidential deliverables in our portfolio and marketing materials unless you request otherwise in writing. You may designate specific deliverables, metrics, or materials as confidential in the Order, and we will exclude those from public display.

   
   

Confidentiality

Each party agrees to keep the other's non-public business information confidential and to use it only for purposes of the engagement, except as required by law. This obligation survives termination of the engagement.

Cancellation and refunds

Either party may cancel a Growth Accelerator subscription with 30 days' written notice; fees for the current billing period are non-refundable. For Project Sprints, the deposit is non-refundable once the Order is accepted. If you cancel after work has begun, the balance is payable only for work performed up to the cancellation date; any portion of the balance for work not yet commenced is not charged. This is the sole refund remedy unless otherwise stated in the Order.

Disclaimer of warranties

The Services and Site are provided “as is.” We do not guarantee specific business outcomes, including but not limited to follower growth, lead volume, search engine rankings, or visibility, ranking, citation, or recommendation within AI systems, assistants, or answer engines. Our Services improve the clarity and consistency of your story; outcomes depend on factors outside our control.

Limitation of liability

To the maximum extent permitted by law, S51's total liability arising out of an engagement will not exceed the total fees paid by you under the applicable Order in the three (3) months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, or consequential damages.

Termination

We may suspend or terminate access to the Site or Services for breach of these Terms. Sections that by their nature should survive termination (including intellectual property, confidentiality, disclaimers, and limitation of liability) will continue to apply.

Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Disputes will be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.

Entire agreement and severability

These Terms, together with the applicable Order, form the entire agreement between the parties and supersede prior discussions or representations. If any provision is found unenforceable, the remaining provisions stay in full effect.

Changes to these terms

We may update these Terms from time to time; continued use of the Site or Services after changes take effect constitutes acceptance.

Contact

Questions about these Terms can be sent to accounts@s51agency.com.